Experienced trainer with a background in managing Infrastructure & Support Services at Multithread ICT Solutions and serving as an IT Support Engineer at the University of Ghana College of Education. Skilled in Microsoft Azure, including AI, Virtual Desktop, and Networking solutions, as well as Power BI analytics and cybersecurity architecture. Well-versed in presenting webinars, configuring Azure deployments, managing client relationships, and providing IT support services. Successfully trained clientele such as University of Ghana Computing Systems, Kumasi Learning Center, and Multithread ICT Solutions. Known for preparing proposals, project documentation, and reports, as well as overseeing company partnerships with OEMs and vendors. Proven expertise in configuring and managing firewalls, teaching computing basics, and providing IT solutions for clients. With a strong track record of enhancing IT infrastructure and support services, this trainer is a valuable asset for organizations looking to expand their Azure knowledge and enhance their technical capabilities.

Manager, Infrastructure & Support Services, Multithread ICT Solutions (Sept. 2018 – June 2026)

• Hosting Webinars and presentations during seminars or partner programs
• Azure site Recovery deployment and failover configuration.
• Azure price estimate configuration for clients
• Oversee company partnership with OEMs and Vendors.
• Presales Engineer for Microsoft Azure, Networking and company partner OEMs.
• Preparing Proposals, Project documentation and Report writing.
• Configuration and management of firewall for clients
• Providing IT support Service to clients
• Manage IT Support for clients and Networking infrastructure projects

IT Support Engineer, University of Ghana College of Education -Kumasi Learning Center, (Oct. 2016- Aug. 2018)

• Training students and Tutors on how to use the schools LMS (Sakai) and ITs
• Training students and Staffs on the Basics of Computing (MS Offices Tools)
• Configured and installed routers, switches and wireless controllers.
• Worked with outside vendors and teams to develop voice and data wiring infrastructure.
• Installing and fixing of LAN and WAN connection
• Diagnose and solve computer hardware/software faults (antivirus and MS offices Tools)
• Taking decisions on all IT related issues relating to both Students and Staffs and the center.
• Running extra tuition for students with weak Numeracy skills (Mathematics related)

National Service, University of Ghana Computing Systems (UGCS) (Sep.2015-August 2016)

• Huawei phase II Project management (Huawei IP Phone deployment)
• Installing and fixing of accessing points on campus.
• Assisting students with internet access by configuring their devices.
• Diagnose and solve computer hardware/software faults.