Company: Al-Marasem Construction
Designation: Construction EngineerDuration: September 2021 - June 2023 (1 Year 9 months)
Description: During my time at construction field, I have managed over 100 employees, working on task based fast track projects such as full Medical Complex
Company: AT&T (American Telephone and Telegraph)
Designation: Telecommunications EngineerDuration: July 2023 - May 2024 (11 months)
Description: During my time at AT&T, I developed a strong foundation in network
infrastructure, customer service, and sales. I worked in a dynamic environment
where I supported both technical and non-technical operations, gaining
hands-on experience in troubleshooting, VoIP systems, and implementing
secure network solutions. My role involved direct interaction with clients,
where I provided excellent customer support while also playing a key role in
deploying and maintaining voice and data networks. Additionally, I contributed
to international sales efforts, offering tailored solutions that met customer
needs.
Company: Microsoft (Concentrix Vendor)
Designation: Senior Technical TrainerDuration: May 2025 - June 2025 (2 months)
Description: - Designing and delivering tailored training sessions on Intune.
- Conducting in-depth workshops on advanced features, best practices, and
integration strategies for Microsoft 365 environments.
- Assessing client needs to develop customized training solutions, ensuring all
team members—from end users to administrators—are proficient in utilizing
Microsoft 365.
- Providing ongoing support and troubleshooting to help clients overcome
challenges and stay updated with new features and updates.
- Collaborating with IT teams to align training with organizational goals,
ensuring seamless adoption of Microsoft 365 solutions.
Company: Microsoft (Concentrix Vendor)
Designation: Sessional InstructorDuration: July 2025 - July 2025 (1 month)
Description: -Delivering upskilling and educational sessions to Technical advisors-Guiding Advisors on how to implement best practices on system.
-Providing session on handling critical situations (high severity cases)
Company: Microsoft (Concentrix Vendor)
Designation: Technical Support SpecialistDuration: May 2024 - April 2025 (1 year 8 months)
Description: As an Intune Support Engineer, I specialize in delivering technical support
and solutions for enterprise mobility and device management through Intune.
My role involves working closely with IT professionals, administrators,
and enterprise clients to ensure seamless deployment, configuration, and
troubleshooting of endpoint management services. I provide deep technical
guidance on Intune features such as device enrollment, compliance policies,
application deployment, conditional access, and integration with Azure Active
Directory and M365. My focus is on delivering fast, effective resolutions to
complex issues while maintaining high standards of customer satisfaction.
Company: Microsoft (Concentrix Vendor)
Designation: Subject Matter Expert (Back-up)Duration: April 2025 - November 2025 (7 months)
Description: Specialized in architecting, implementing, and optimizing enterprise mobility
and endpoint management solutions using Microsoft Intune.
I work closely with cross-functional IT teams and stakeholders to design secure, scalable,
and user-friendly device management strategies that align with business
objectives. With deep expertise in mobile device management (MDM), mobile
application management (MAM), compliance policies, and security integration,
I enable organizations to transition to modern workplace environments.
My role involves both hands-on technical implementation and strategic
consultation, helping businesses maximize the value of Microsoft cloud
technologies. Second level support engineer, handling escalations of front-line
engineers enhancing their technical skills to provide a full support to Enterprise
Customers
Company: Koenig Solutions Ltd.
Designation: Corporate IT Technical TrainerDuration: December 2025 - Present
Description: |