Company: Koenig Solutions
Designation: Corporate TrainerDuration: 04 - Aug 2025 to Present
Description: Corporate Trainer specializing in Dynamics 365 CRM, with expertise in designing and delivering interactive training programs tailored to diverse business needs. Skilled in developing training materials, conducting workshops, and providing hands-on guidance to end-users, administrators, and technical teams. Adept at simplifying complex CRM functionalities across Sales, Customer Service, and Field Service modules to drive user adoption and efficiency. Experienced in mentoring, onboarding new users, and offering ongoing support to ensure successful CRM utilization and knowledge transfer.
Company: Mint Technologies
Designation: D365 CRM Functional ConsultantDuration: 01-Jan 2024 - 28- Jul 2025
Description: Experienced in implementing and customizing Dynamics 365 CRM solutions to align with client needs. Skilled in designing workflows, business rules, and custom entities, as well as configuring modules across Sales, Customer Service, and Field Service. Proficient in customizing entities, forms, dashboards, and reports, and managing data migrations using tools like KingswaySoft and SSIS. Strong track record in testing configurations, delivering end-user training, and providing ongoing support while collaborating with clients and teams to drive CRM enhancements.
Company: Tek Experts
Designation: Premier Support Engineer Duration: 01-jan 2022 - December 2023
Description: Skilled in handling and managing high-severity customer trouble reports through to resolution, ensuring strong customer satisfaction. Experienced in delivering knowledge transfer, training, and mentoring to enhance technical competency in line with Microsoft policies. Proficient in assisting customers with installing and configuring Microsoft Dynamics Sales and Field Service applications, as well as managing end-user setup in Microsoft 365 Admin Center and Azure Active Directory (AAD). Adept at collaborating with cross-team subject matter experts, Incident Managers, CSAMs, and escalation managers to drive timely problem resolution and customer success. |