Company: KOENIG Solutions
Designation: Microsoft Dynamics CRM & ERP Corporate TrainerDuration: 03-Nov-2025 To Present
Description: Deliver end-to-end corporate training programs on Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, Power Platform, ERP, and Dynamics 365 Project Management and Accounting).
Design, structure, and facilitate instructor-led and virtual live training sessions for beginner, intermediate, and advanced learners.
Develop customized training curricula based on client requirements and industry best practices.
Create hands-on labs, real-world scenarios, and guided exercises to improve learner engagement and practical understanding.
Provide detailed demonstrations on configuration, customization, workflows, Power Automate flows, and form scripting using JavaScript.
Train professionals on building and managing CRM solutions, security roles, dashboards, views, Dataverse components, and project-based financial processes using Dynamics 365 PMA.
Deliver training on project planning, budgeting, resource scheduling, cost tracking, project accounting, and time and expense management within Dynamics 365 PMA.
Support learners in preparing for Microsoft certification exams (Dynamics 365 CE, Power Platform, ERP, and Project Operations/PMA tracks).
Conduct pre-training assessments, post-training evaluations, and 1-on-1 mentoring to monitor learner performance and growth.
Offer technical guidance on CRM adoption, best practices, and solution optimization for enterprise clients.
Collaborate with corporate organizations globally to deliver tailored CRM, ERP, and PMA upskilling programs for their functional and technical teams.
Company: Yips Africa
Designation: Microsoft Dynamics CRM Consultant Duration: 01-Dec-2021 To 24-Oct-2025
Description: Implementation and Configuration of Dynamics 365 CRM Customer Engagement to Clients specifications.
• Requirement gathering and its implementation in Dynamics CRM.
• Installation, configuration, customization, and extension of Microsoft Dynamics 365 CRM
• Design and Develop Workflows, Power Automate flows, Data flows and Form Customizations using JavaScript.
• Developed and deployed advanced custom plugins in .NET (C#) to handle business logic execution within Dynamics 365 CE
• Developed business processes and integrations between Microsoft Dynamics Omnichannel and
social channels (fb, twitter, WhatsApp, live chat) for customer engagement.
• Train users on using the deployed CRM CE solution.
Top CRM Projects Listing
• Dynamics 365 CRM customer Service implementation for Sonago Oil and Gas Angola.
• Dynamics 365 CRM customer Service implementation for One jubilee Kenya.
• Revamp and Optimization of Dynamics 365 CRM sales hub module implementation for Bank of Angola.
o Developed and deployed C# plugins for Microsoft Dynamics CRM to handle:
? Custom Plugins (C#): Auto ID generation, lead scoring, duplicate validation, lead-to-opportunity conversion
? Cross-table record linking for improved data relationships.
? Real-time data updates from the bank's on-premises server for data synchronization.
? Duplicate detection and deletion to ensure data accuracy within the CRM.
? Revamping of Customer and Account Layouts for optimized usage in CRM
? Tools Used: .NET (C#), Plugin Registration Tool, Power Platform CLI, Visual Studio, Dynamics SDK
? Revamped customer and account layouts for usability
• Dynamics 365 CRM customer Service requirement gathering and implementation for Zenith Bank Nigeria.`
• Dataverse optimization Access Bank Nigeria.
• Dataverse optimization Eco Bank Ghana
Company: Tek - Expert
Designation: Dynamics 365 CRM Premier Application EngineerDuration: 17-Aug-2020 To 26-Nov-2021
Description: Provide technical support by troubleshooting, diagnosing, and resolving a wide variety of problems identified in Microsoft Dynamics CRM software for premier clients. Identification and reporting of customer’s quality and compliance concerns immediately to Microsoft product quality team.
• Perform customer trouble report handling and management until resolution for problems that were reported requiring high severity ICM’s is achieved with high customer satisfaction.
• Delivering of knowledge transfer and guidance to accelerate the technical competency to provide technical support to customers by training and mentoring team members and new hires in line with Microsoft policy.
• Aiding customers with installing Microsoft Dynamics sales Application, Field Services Application, creation and configuration of end-users on M365 admin centre and Azure Active directory (AAD).
Achievements:
• Resolved several top-rated escalated cases related to clients CRM’s production environments thereby reducing with a great margin clients production downtime due to escalated issue.
• Successfully migrated premier clients CRM production environments from different regions to clients requested migration regions.
Company: Daptem Engineering
Designation: System EngineerDuration: 02-Sep-2019 To 03-Aug-2020
Description: • Deployed Opralog Application server, Database Server and Client workstation application for operational logging on a Floating Production and Storage Offloading (Total E&P EGINA FPSO).
• Carried out Training for FPSO personnel on the operation and usage of Opralog operational logging software.
• Installed Pi Asset Framework and Pi Server, configured process book, system explore, and OPC PI interface.
• Deployed OleumTech highly advanced low-power OTC wireless transmitter and wireless Gate-ways installation and configuration for oil field operations.
• Installed and configured Windows server 2012 R2 administration and Domain controller.
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