Company: Koenig Solutions Pvt Ltd
Designation: Senior Corporate TrainerDuration: 23 March 26 - Present
Description: Delivering, designing and executing engaging, hands-on workshops and comprehensive training sessions covering key areas Microsoft 365 and Azure certifications, ensuring participants gained in-depth knowledge and practical skills.
Specialized in training on Copilot technologies (Sales, Deployment and Adoption), helping professionals understand and leverage AI-driven tools for enhanced productivity.
Training professionals on maximizing productivity with Microsoft Copilot, including tailored sessions on its integration with Teams, Word, Excel, Outlook, and PowerPoint.
Developed and customized training materials to meet the specific needs of diverse audiences, ranging from beginners to advanced IT professionals, ensuring content aligns with role-based skill requirements.
Conducted webinars and interactive sessions to facilitate active learning and engagement. Provided ongoing support and mentorship to trainees, assisting them in achieving their certification goals and improving their technical proficiency.
Collaborated with industry experts to stay updated on the latest trends and advancements in Microsoft and Azure technologies.
Utilize advanced training tools like Microsoft Learn, Microsoft Labs, and virtual environments to create an immersive, interactive learning experience.
Guiding participants through certification preparation for Microsoft 365 and Azure role-based exams, focusing on best practices, case studies, and real-world scenarios.
Providing post-training support through follow-up resources, Q&A sessions, and consultations to ensure retention and application of skills.
Company: NetCom Learning
Designation: Technical TrainerDuration: 3-Nov-2025 to 20-Mar- 2026
Description: Deliver high-impact instructor-led and virtual training programs on Microsoft 365, Microsoft Copilot, and AI-driven productivity solutions for global enterprise clients. Lead demo-driven learning experiences, including prompt engineering guidance and hands-on, scenario-based walkthroughs tailored to real business workflows. Design and develop comprehensive AI and Copilot role-based learning paths, aligned with Microsoft best practices, industry standards, and client objectives. Create and maintain high-quality training assets, including trainer handbooks, slide decks, FAQs, quizzes, labs, case studies, tables of contents (TOCs), and assessments. Record and publish Microsoft course lab walkthroughs, technical demos, and masterclasses for organizational learning platforms and external training portals (Netcom Learning, N+, Adoptify AI). Customize training modules through branding updates, content restructuring, and scenario alignment, based on SME discussions and client requirements. Publish and manage training content across internal portals and enterprise learning management systems (LMS). Contribute to Microsoft Copilot enablement initiatives across multiple organizations, supporting adoption strategy, training readiness, and content development. Provide consultative support for Microsoft 365–led transformation programs, assessing customer maturity and tailoring learning journeys accordingly. Collaborate with cross-functional teams across the Sarder ecosystem (Netcom Learning, Adoptify AI, N+) to deliver consistent and scalable global training experiences. Participate in organization-wide initiatives, including AI-powered content creation and innovation programs, aligned with documented organizational capabilities. Conduct SME and stakeholder calls to understand business scenarios, use cases, and expectations for Microsoft 365 and Copilot deployments. Ensure all training materials comply with Microsoft content guidelines, accessibility standards, and client branding requirements and stay current with the latest Microsoft 365, Azure, and Copilot updates, proactively integrating new features into training curricula. Measure and continuously improve training effectiveness through learner feedback, session reviews, and performance insights and work closely with instructional designers, project managers, and customer success teams to deliver large-scale, global training programs.
Company: Koenig Solutions Pvt Ltd
Designation: Senior Corporate TrainerDuration: 25 July 2022 - 30 Oct 2025
Description: Design, deliver, and execute engaging, hands-on workshops and comprehensive training programs focused on key Microsoft 365 and Azure certification domains, enabling participants to build deep technical expertise and practical skills.
Specialize in Copilot technologies (Sales, Deployment, and Adoption), empowering professionals to effectively leverage AI-driven tools to enhance productivity and business outcomes. Deliver targeted training on Microsoft Copilot, including its integration across Microsoft Teams, Word, Excel, Outlook, and PowerPoint.
Serve as a lead trainer and speaker for Microsoft events centered on Copilot for Microsoft 365. Develop and customize training content tailored to diverse audiences, from beginners to advanced IT professionals, ensuring alignment with role-based competencies and learning objectives.
Conduct live webinars, YouTube Live sessions, LinkedIn Live events, and interactive workshops to promote active learning and engagement. Deliver training across multiple formats, including online, in-person, and on-site sessions.
Provide ongoing mentorship and support to learners, guiding them toward certification success and strengthening their technical proficiency. Leverage advanced training platforms such as Microsoft Learn, Microsoft Labs, and virtual lab environments to create immersive and interactive learning experiences.
Guide participants through preparation for Microsoft 365 and Azure role-based certifications, incorporating best practices, real-world scenarios, and case studies. Offer post-training support through follow-up sessions, Q&A, and consultations to ensure effective knowledge retention and practical application.
Collaborate with sales managers and clients through technical discussions to understand requirements, enabling the design of customized training solutions and development of tailored Tables of Content (ToC).
Company: Concentrix (Convergys) India Services Private Limited
Designation: Sr. Advisor, Technical SupportDuration: 18 May 2021 to 4 July 2022
Description: Provided end-to-end support for Microsoft 365 and Azure, resolving issues for Microsoft's premium partners at various skill levels. Developed and implemented standardized troubleshooting procedures that reduced resolution time, enabling faster responses to critical issues and improving team efficiency. Enhanced troubleshooting flow and reduced customer wait times by optimizing case escalation pathways. Effectively handled multiple cases per week, focusing on resolving issues promptly and accurately. Demonstrated strong prioritization skills to manage urgent cases while meeting all service-level agreements (SLAs) and achieving higher case resolution rate. Managed to maintain good customer feedbacks and customer satisfaction rate. Created and delivered targeted training sessions and resource guides tailored to new joiners.
Company: Capita (Ventura India Pvt Ltd)
Designation: Senior Executive Duration: 15 Jan 2019 to 18 Mar 2021
Description: Acted as a primary point of contact for Microsoft 365 clients, offering advanced guidance on Outlook, Teams, and other productivity apps. Consistently exceeded customer expectations by providing exceptional support and resolving complex issues related to Outlook and Teams. Conducted in-depth needs assessments and provided customized training on M365 features, helping clients increase their usage of Teams and Outlook. Demonstrated deep understanding of Outlook and Teams functionalities, including email management, calendar scheduling, collaboration tools. Used data insights and client feedback to identify and address underutilized features in Microsoft Teams and Outlook. Communicated technical information clearly and concisely to both technical and non-technical users, fostering strong relationships with customers. |