Experienced and Impactful Soft Skills Trainer | 12+ Years of Expertise | Global Reach with over 12 years of experience, I am a passionate and results-driven soft skills trainer dedicated to empowering individuals and organizations to excel in today’s competitive business landscape. My expertise lies in fostering the essential interpersonal and communication skills required for professional and personal success. Training Philosophy: My approach is rooted in empathy, adaptability, and creativity. I believe in connecting with participants on a personal level, recognizing their unique learning styles and preferences, and tailoring sessions to meet their specific needs. With a knack for breaking down complex concepts into clear and concise ideas, I ensure every session is accessible, engaging, and impactful. Areas of Expertise: ● Soft Skills Development: Interpersonal Communication, Emotional Intelligence, and Leadership Skills. ● Customer Service Communication: Enhancing verbal and non-verbal communication, active listening, handling difficult conversations, and building rapport with customers to deliver exceptional service experiences. ● Voice and Accent Training: Global English Proficiency, Accent Neutralization, and Clarity in Speech. ● Personalized Training Modules: Customized learning journeys aligned with individual and organizational goals. Key Achievements: ● Trained over 12,000 delegates globally in Soft Skills, Voice & Accent, Effective Leadership Training and Customer Service Communication programs, delivering high-impact sessions tailored to diverse cultural and professional backgrounds. ● Delivered customer service communication training focused on escalation handling, conflict resolution, and creating positive customer interactions, consistently achieving high participant satisfaction scores. ● Developed innovative, interactive training materials designed to inspire engagement and facilitate practical application. ● Maintained an up-to-date knowledge base of industry trends to ensure relevance and value in every training session. Core Strengths: ● Communication Excellence: Ability to simplify and articulate complex ideas with clarity. ● Customer Service Expertise: Skilled in equipping participants with tools and techniques to exceed customer expectations and build loyalty. ● Adaptability: Proficient in customizing content to suit varying skill levels and learning preferences. ● Patience & Empathy: Deeply attuned to the needs of participants, fostering an inclusive and supportive learning environment.
● Creative Delivery: Expertise in crafting engaging and interactive sessions that inspire and motivate learners. Search for Excellence : 1. The Knowledge Academy, Bracknell, England-(International Soft Skill and Accent Trainer)--Delivered over 3000 sessions on Soft skill and Voice & Accent Program to the newly hired employees of the Company with multiple regions and the company's clients around the world 2. Whitehat Education Technology Private Limited, Mumbai, India-(Senior Teacher Trainer)--Trained all the teachers in Leadership, Effective Communication Skills and Soft skill Program-(Batch Size--70-100 pax per batch) 3. British Lane Institute, Bangalore, India--(Voice & Accent Trainer)--Trained the Senior students in Accent Neutralization and the Clients of the Organization--(No. of Sessions Delivered---1800+) 4. Modern English Studio Private Limited-- Training Director-Responsible for Quality Training Program and trained Senior management in Voice & Accent, Effective Leadership and Deviation Analysis.
Skills
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| Open Source:Administrative Professional Certificate | Open Source:Business Writing Skills | |
| Open Source:Fire Safety | Open Source:Leadership for IT Professionals | |
| Open Source:Leadership, Creativity and Peak Performance | Open Source:Public Speaking and Presentation Skills | |
| Open Source:Team Building Activities | Open Source:Voice & Accent Training | |
| Open Source:Administrative Professional Certificate | Open Source:Business Writing Skills | |
| Open Source:Fire Safety | Open Source:Leadership for IT Professionals | |
| Open Source:Leadership, Creativity and Peak Performance | Open Source:Public Speaking and Presentation Skills | |
| Open Source:Team Building Activities | Open Source:Voice & Accent Training | |
Trainings delivered for:
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| Saudia Cargo (Government, Saudi Arabia) | Abu Dhabi Ship Building | | ADP | Africa Re (Others, Nigeria) | | Al-Nahdi Medical Company (Healthcare, Saudi Arabia) | ALJFS (BFSI, Saudi Arabia) | | Aramco Trading Company (trading, Saudi Arabia) | Bank of Uganda (BFSI, Uganda) | | Ceragon | E Governance Authority (Government, Tanzania) | | ekkanoo (Automobile, Bahrain) | ETH SWITCH (BFSI, Ethiopia) | | First Capital Bank (BFSI, Zambia) | Fujitsu (IT, Poland) | | FUNDO DO SERVIÇO DE ACESSO UNIVERSAL (FSAU) (Government, Mozambique) | gaddj (food products, Djibouti) | | General Authority for Defense Development (Government, Saudi Arabia) | GlobalNTT (IT, South Africa) | | HESLB (Financial Services, Tanzania) | hibret bank/United Bank (BFSI, Ethiopia) | | Johns Hopkins (Healthcare, Saudi Arabia) | kacst.edu.sa (Government, Saudi Arabia) | | Mauritius Civil Service Mutual Aid Associatation (BFSI, Mauritius) | Mobicom (telecommunications, Mongolia) | | NNPC E&P Limited (NEPL) | Nuclear and Radiological Regulatory Commission (NRRC) (nuclear energy, Saudi Arabia) | | PanAfrican Energy Tanzania (Oil & Gas, Tanzania) | PWC Canada | | Qatar Energy (Oil & Gas, Qatar) | Smart Zambia Institute | | Socremo (banking, financial services, and insurance (bfsi), Mozambique) | Soudah Development (real estate/investment, Saudi Arabia) | | TANESCO (Government, Tanzania) | The Common Market for Eastern and Southern Africa (Financial Services, Zambia) | | Uganda Communications Commission (Government, Uganda) | Unisys corporation (IT, Hong Kong) | | United Bank Of Africa (BFSI, Nigeria) | UNZA (education, Zambia) | | Zain Group (it/telecom, Kuwait) | |
Preview Past Training of Neeraj :
Recent Feedback for Neeraj :
| Student Name | Feedback |
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| Abdoulhakim | The team-building training session was highly engaging and effective, providing practical techniques to improve our communication and collaboration. The interactive activities helped to foster a sense of camaraderie and trust within the team. The trainer's delivery was clear and concise, making the content easy to understand and apply. Overall, the session has already positively impacted our team dynamics and productivity. | | Ajesh | The training by Neeraj Pathak was highly insightful and engaging. I appreciated his clear explanations, real-world examples, and interactive approach. The session provided practical techniques for handling customers effectively, improving communication, and staying professional under pressure. Overall, it was a valuable learning experience.
Thank you, Neeraj, for the excellent training! | | Akshay | We appreciate the way Neeraj explained the complex concepts with real-life examples were Awesome. And it made Learning engaging and interactive. | | Alex | Neeraj Pathak delivers an outstanding Customer Service Excellence course with remarkable patience, engaging practical activities, and a highly interactive face-to-face approach. His deep knowledge, clear communication, and real-world examples make learning both effective and enjoyable. I truly appreciate his dedication and the valuable insights he shares. Looking forward to gaining more from his expertise! | | Deka | The trainer had an open mind and communicated fluently, providing excellent examples to enhance our understanding. I also appreciated him sharing his personal journey—from the beginning of his life to achieving great success. His message of perseverance, even in difficult or negative situations, and viewing challenges as opportunities was truly inspiring. It really motivated me. Thank you, Mr. Neeraj Pathak! In the other hand, could like to include to share your experience in Djibouti in your LinkedIn and other media that you using in order to show the other that bad video that you watch before you come to Djibouti. | | ethan matthews | I would like to extend my heartfelt appreciation and excellent feedback to Mr. Neeraj Pathak for his outstanding delivery of the course on Leadership, Creativity, and Peak Performance. His session was not only insightful but truly transformative, leaving a lasting impact on my professional skills
Neeraj’s depth of knowledge, engaging presentation style, and the ability to seamlessly connect theoretical concepts with real-world applications set this training apart. He masterfully guided me through the nuances of effective leadership, the importance of creative thinking in today’s dynamic environment, and practical strategies to consistently perform at our best.
What stood out most was his ability to create an interactive and inclusive learning environment. He encouraged open dialogue, welcomed diverse perspectives, and motivated me to reflect deeply on my personal and professional growth. His use of thought-provoking activities and real-life case studies made the sessions not just informative, but also highly relatable and inspiring.
The way he emphasized the balance between emotional intelligence, visionary thinking, and disciplined execution in leadership was particularly impactful. Neeraj’s passion for the subject matter was evident and contagious, and it pushed us to challenge our limitations and aim higher.
Overall, this was one of the most engaging and enriching learning experiences I have had. I wholeheartedly thank Neeraj Pathak for his dedication and excellence in delivering this course. His insights and guidance will undoubtedly influence my leadership journey for years to come. | | Manoj | Neeraj is highly skilled professional. He explains the topics by corelating with the real-life scenarios which help us understand easily. Regarding the topic Customer Service Excellence, we had a brief & interactive session which definitely going to help in our day-to-day work. Learned a lot of skills which will be beneficial for self-development and overall customer satisfaction.
Best Regards,
Manoj Mohanta | | Manoj | Neeraj was best of class trainer we had at our place. He had good knowledge of the subject. The live examples shared during the session very related to the present market rquirements. | | Mouktar | Mr. Neeraj Pathak (Trainer), The demonstration with accurately explanation details concerning the leadership skills and team building activities management. The instructions of listening skills and problem solving with the team of common goal. | | Rajasekar | Fantabulous! Its very interesting session for last four days. But very short. Thanks for every technique which has been shared to face customer call at every time. also adding about Neeraj he was very interesting person. always making everyone to get focused by lot of activities during the session. |
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