Company: HCL TECH
Designation: SPECIALISTDuration: 12-MAR-2021 to 14-FEB-2025
Description: I worked as a Microsoft 365 and Teams Administrator at HCLTech, where I was responsible for managing, maintaining, and supporting enterprise-level collaboration environments across Microsoft 365 and Microsoft Teams. My role focused on ensuring seamless communication, secure collaboration, and efficient administration of cloud-based services for global clients.
I was involved in daily operations and end-to-end management of Exchange Online, Microsoft Teams, SharePoint Online, and Entra ID (Azure AD)—ensuring high availability, data integrity, and compliance with corporate security standards. My responsibilities included user provisioning, license management, hybrid configuration, and troubleshooting issues related to Teams meetings, chat, and calling functionalities.
As part of my duties, I implemented Teams governance policies, configured security and compliance features, and optimized collaboration through features such as data loss prevention (DLP), retention policies, and conditional access. I also worked closely with security teams to resolve incidents related to identity protection, authentication, and access management.
my role also involved generating reports and analytics for service performance, user adoption, and compliance metrics, helping stakeholders make informed decisions about platform optimization and governance.
During my tenure at HCLTech, I consistently ranked among the top performers, maintaining an exceptional Customer Satisfaction (CSAT) score and ensuring smooth service delivery aligned with ITIL and Microsoft best practices.
Company: Koenig Solutions pvt ltd.
Designation: Corporate TrainerDuration: 17-Feb-2025 - present
Description: I am a Corporate Trainer at Koenig Solutions Ltd., specializing in Microsoft 365 Administration, Microsoft Security & Compliance, Microsoft Teams Communication & Administration, and Cloud Fundamentals. I also deliver Slack End User and Administrator training, helping professionals and organizations streamline collaboration and productivity through modern communication tools.
With a strong background in Microsoft 365 technologies, I have conducted technical training and corporate workshops for global clients across diverse industries including IT, BFSI, manufacturing, construction, energy, and public sector organizations. My sessions are designed to empower IT professionals with real-world skills in managing Exchange Online, Teams, SharePoint, Entra ID, and security compliance frameworks within Microsoft 365.
My expertise lies in helping organizations build secure, efficient, and collaborative digital environments. I emphasize hands-on learning and scenario-based training, enabling learners to confidently manage users, permissions, compliance policies, and hybrid deployments.
In addition to Microsoft training, I have successfully delivered Slack user and admin enablement sessions, guiding teams to leverage channels, workflows, app integrations, and automation features for optimized collaboration and communication.
Beyond technical instruction, I collaborate with enterprise clients to assess their training needs, customize content, and deliver end-to-end upskilling programs that align with organizational goals. My approach bridges the gap between technical complexity and business application—helping participants not only learn but also apply modern workplace technologies effectively. |