Worked as a M365 Administrator in HCL Technologies (From May 2022 to July 2024)
Worked as a Office 365 Administrator for the Adecco Group.
• Handling all sorts of issues related to Exchange on premise & exchange online
• Handling P1 & P2 Ticket & resolve them in a timely manner.
• Implementing Critical Changes related to messaging & collaboration for the Entire
Tenant.
• Provide Root Cause analysis for critical problems.
• Troubleshooting Outlook, SMTP relay issues & various issues related to exchange
• Handling Mobile Issue related to Exchange
• Handling MFA related issues.
• Handling Issues Related to SPF,DKIM & DMARC .
• Providing Technical Triages to L1 Support & team members.
• Provide technical support for Microsoft 365 solutions and applications.
• Develop technical user documentation (SOP).
• Providing Value add Ideas to the process for improving overall environment.
• Develop, maintain, and update Microsoft 365 governance documentation.
• Manage Microsoft 365 security administration in collaboration with the information
security team.
• Provide escalation or 3rd level support for Service Desk issues that are escalated for
troubleshooting.
• Monitoring usage patterns and usage rates to ensure that employees are using the
system efficiently and effectively.
• Maintaining security by monitoring the system for potential vulnerabilities, identifying
risks, and taking action to mitigate them.
• Troubleshooting technical issues such as email delivery failures or authentication
problems .
• Managing the deployment of new features or functionality after they have been
tested in a staging environment.
• Providing training to users on how to use Office 365 effectively.
• Hands On Migration Deployment experience to the O365 environment ,User
provisioning monitoring and mailbox management.
• Resources Manage issues related to spam and malware filters quarantine processes.
• Additional access via Outlook web access Automated Mailbox archiving Mailbox
scanning and warning service quota etc
• Managing and configuring Office 365 environment, including Exchange Online,
SharePoint Online, and Teams etc
• Also responsible for managing user accounts, permissions, and security settings.
Worked as Support Engineer for Concentrix (From Jan 2021 to May 2022 )
• Working with across the globe Global Administrators as an Office 365 Premier
Support Engineer for Microsoft Support
• Onboarding new engineers
• Working on all Office 365 technologies like Azure AD Connect, Azure Portal
options, Migration, Organizations Security loopholes and enhancements, Mail flow
issues,
• Retention policies, Microsoft Defender, Data Loss Prevention, Content searches,
Labels,
• Alert policies, and all other Security and Compliance portal options, Exchange
Admin Centre options, Microsoft 365 Admin Centre Options and Office 365 related
Azure Portal options, Outlook troubleshooting.
• Worked on Implementation of SSO for multiple clients across the Globe.
• Worked with various client for the security parameters of Azure like MFA,
Conditional access, Audit logs, Sign in activity and various other security and
authentication parameters.
• Worked with Multiple clients in installation of Azure AD Connect and for
synchronization issue in Hybrid environment.
• We work on PowerShell scripts on daily basis with multiple clients including
Exchange, Azure, Security and compliance, Exchange server PowerShell and on
the PowerShell where Azure AD connect installed server.
• Worked on Federation issue in terms of expiration of certificates and various
rules.
• We worked on OU based filtering, Attribute editor properties, and various security
related parameters group-based licensing in On-Premises environment.
• Hands on experience on Azure AD Connect, Azure Portal, on-premises
environment like domain controllers, Exchange servers and Federated server.
Worked as a Freelance Trainer (From Nov 2014 to Dec 2020)
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Provided Training on CCNA to college going students & corporates
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Provided training on AWS solution architect to corporates
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Provided traning on Office 365 & Outlook troubleshooting
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Provided training on Desktop level troubleshooting
Worked as Senior Escalation Enginner for Convergys (From Mar 2007 to Nov 2014)
• Almost 8 Years of experience in Troubleshooting All Windows OS, Outlook & Office
Setup & Microsoft Server ,Office 365 & exchange servers
• Experience in various assistance related Security programs like Norton, McAfee etc.
• Experience in diverse ISP related issues
• Experience in various types of Sync related issues between multiple phones i.e.
Blackberry and iPhone with MS Outlook.
• Troubleshooting Windows OS all types of Issues.
• Troubleshooting Microsoft Server Issues.
• Dealing with Microsoft exchange account.
• Setting up of all types of email accounts such as MAPI, IMAP and POP3.
• Syncing of social networking sites such as Facebook, LinkedIn and twitter with
Outlook
• Good exposure towards Microsoft supporting tools like live meeting and Easy Assist,
Microsoft Visual Knowledge Base. LogMeIn Support
• Excellent team player with problem-solving skills, Good interpersonal skills,
committed, result oriented, hard working with a quest and zeal to learn new technologies
and evolvements.
• Quick grasper and excellent team player, ability to meet tight deadlines and work
under pressure.
• Works with great intensity and avidity during apex and pressure times.
• Promoted as Duty Manager & served for almost 8months • Interaction with Clients &
managing all the activities on the Floor.
• Managing Service Level set by the client.
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