As a dedicated Microsoft trainer, I thrive on empowering individuals through knowledge and skill development. I am dedicated to delivering top-notch training experiences, tailored to meet each client's unique needs. My approach is rooted in creating engaging, interactive sessions that foster real understanding and practical application. Seeing the growth and success of my trainees motivates me to continuously improve and innovate. I believe in the transformative power of effective training and am committed to helping clients achieve their goals and excel in their endeavors.

Worked as Help Desk Representative for UPS (From Oct 2021 to Oct 2022) :- 

During my tenure at UPS Logistics Pvt. Ltd. as a Help Desk Representative from October 2021 to October 2022, I gained extensive experience in troubleshooting, maintaining, and analyzing user issues to ensure timely resolution within agreed SLA limits. My role involved. Educating users on the organization's software and website, and troubleshooting technical issues related to accessing company applications. Tracking computer system issues through to resolution and properly escalating unresolved issues to appropriate internal teams. Troubleshooting hardware and software problems, ensuring smooth and efficient operations.

Assisting users with issues related to Outlook, Teams, SharePoint, and other Microsoft 365 applications. Performing administrative tasks within the Microsoft 365 Admin Center to manage user accounts and permissions. Supporting migration projects, ensuring seamless transitions from other email and collaboration platforms to Microsoft 365. Conducting training sessions to help users leverage the full capabilities of Microsoft 365, improving productivity and collaboration across the organization.

Worked as Subject Matter Expert Concentrix (From Oct 2022 to Jul 2024) :- 

With a robust background in technical support and administration, I have honed my expertise in Microsoft technologies, particularly as a Subject Matter Expert for Teams apps. At Concentrix, I have excelled in using tools like Rave, SMC, DFM, Fiddler, and PowerShell V7 to resolve complex technical issues. My role has encompassed managing Exchange Admin Center (EAC), Teams Admin Center (TAC), SharePoint Admin Center (SPO), and Azure Admin Center, ensuring adherence to SLAs and delivering timely, accurate reports. My commitment to excellence is further demonstrated by my proficiency in cloud migrations.

Extended support by training new hired employees on Microsoft 365 technology. Conducting triges on difficult topics like Configuring an Auto Attendent and Call Queue. Configuring an organization's IVR setup to meet its requirements. My work has significantly contributed to enhancing the efficiency and productivity of the teams I support. By resolving issues promptly and effectively, I ensure that users can focus on their core responsibilities without technical interruptions.