1. KOENIG SOLUTIONS LTD. NEW DELHI
Corporate Trainer
Since October 2024
Job Responsibilities:-
Delivering in-house and corporate training (both online and on-site) on Microsoft 365 technologies including Exchange Online, Microsoft Teams, SharePoint, OneDrive, Defender, Purview, Copilot, and Hybrid environments.
Designing and delivering professional training content for individuals and enterprise clients.
Act as a technical consultant and trainer for troubleshooting mail flow issues, hybrid configuration, compliance and security, Microsoft Defender, and collaboration tools within the Microsoft 365 suite.
Engage with clients on implementation strategies and real-time use cases to ensure practical understanding and adoption.
Delivered Assignments: Successfully delivered Microsoft 365 training to corporate clients such as Dell, Bank of Tanzania, and various organizations across the United Arab Emirates, United States, and Africa.
Familiar with Slack for team communication and collaboration; assisted in basic end-user support and administration
2. QUATRRO BUSINESS SUPPORT SOLUTIONS, Gurgaon
Subject Matter Expert – Microsoft 365 Messaging & Communication
Duration: March, 2020 – September, 2024
Job Responsibilities:-
Led a team of cloud support engineers in resolving technical issues related to Exchange Online, Hybrid Setup, SharePoint, and Teams.
Took ownership of high-priority (P1/P2) escalated tickets and resolved client-impacting issues within defined SLAs.
Designed and shared action plans for critical problems, and coordinated effective troubleshooting.
Conducted internal training for engineers to enhance their knowledge of Microsoft 365 workloads and shared solutions for recurring issues.
Acted as the escalation point and subject matter expert for Microsoft 365 messaging-related support.
3. WIPRO LTD. (Microsoft Vendor), Sarita Vihar
Support Engineer – Microsoft Exchange Online & Hybrid
Duration: October, 2018 – February, 2020
Job Responsibilities:-
Provided technical support to both administrators and end users for Exchange Online and hybrid configurations under the Microsoft support ecosystem.
Supported mail flow, user identity issues, policy configurations, and Exchange hybrid troubleshooting via calls and emails.
Worked closely with Microsoft internal teams to escalate unresolved issues and deliver accurate solutions to global customers.
Gained in-depth exposure to Microsoft 365 environments through practical support experiences and advanced troubleshooting scenarios.
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