M365 Support Engineer
- Provide comprehensive support to Microsoft G2G customers in various
technologies.
- Specialize in Microsoft Exchange, Exchange Online, Azure Active Directory,
Security Compliance, Microsoft OIce Delve, Cloud —dentity Management, and
OIce 365 Administration.
- Handle technical issues, migrations, and provide solutions for clients.
- Highly skilled in troubleshooting and problem-solving
Company: Koenig Solutions Pvt Ltd.
Designation: CorporateDuration: 26 Aug 2024- Present
Description: I am a Corporate Trainer at Koenig Solutions Ltd., specializing in Microsoft 365 Administration, Microsoft Security & Compliance, Microsoft Teams Communication & Administration, and Cloud Fundamentals, SharePoint, Copilot, and Bootcamp programs. I have successfully delivered comprehensive trainings on Microsoft 365 Copilot, covering both end-user enablement and administrator readiness. My Copilot sessions include hands-on demonstrations, scenario-based exercises, and custom PowerPoint courseware designed to help organizations adopt Copilot securely and effectively.
I have guided enterprise clients through Copilot deployment strategies, governance frameworks, and compliance considerations, ensuring that participants understand not only how to use Copilot but also how to align its capabilities with organizational policies and data security requirements. My training emphasizes real-world Copilot use cases such as document drafting, meeting summarization, workflow automation, and integration with Microsoft Teams, SharePoint, and Outlook.
In addition, I deliver Slack End User and Administrator training, helping professionals and organizations streamline collaboration and productivity through modern communication tools. With a strong background in Microsoft 365 technologies, I have conducted technical training and corporate workshops for global clients across diverse industries including IT, BFSI, manufacturing, construction, energy, and public sector organizations.
My sessions are designed to empower IT professionals with practical skills in managing Exchange Online, Teams, SharePoint, Entra ID, and security compliance frameworks within Microsoft 365. My expertise lies in helping organizations build secure, efficient, and collaborative digital environments. I emphasize hands-on learning and scenario-based training, enabling learners to confidently manage users, permissions, compliance policies, hybrid deployments, and now Copilot adoption and AI-driven productivity scenarios.
Beyond technical instruction, I collaborate with enterprise clients to assess their training needs, customize content, and deliver end-to-end upskilling programs that align with organizational goals. My approach bridges the gap between technical complexity and business application—helping participants not only learn but also apply modern workplace technologies effectively. |