Vishal Virendra Jaiswar

Languages spoken: English  [Good]
Hindi  [Good]
Marathi  [Good]

Certifications Possessed

Summary

Edit Summary
Seasoned ServiceNow Trainer with 3+ Years of Expertise in ServiceNow Expertise ServiceNow System Administration ServiceNow Administration Advanced ServiceNow Development ServiceNow Application Development Advance ServiceNow App Engine Studio Citizen Developer ServiceNow Discovery ServiceNow ITSM Fundamentals ServiceNow ITSM Implementations ServiceNow Automated Test Framework(ATF) ServiceNow REST Integration ServiceNow CMDB ServiceNow Software Asset Management ServiceNow Hardware Asset Management ServiceNow Fundamentals: Welcome to ServiceNow ServiceNow Business Continuity Management (BCM) Implementation ManageEngine ServiceDesk Plus Microsoft: Microsoft Power Automate Flow with RPA Microsoft: PL-900T00: Microsoft Power Platform Fundamentals In my previous experience, I worked on tools like Accessibility Now and Designer, ServiceNow, gaining expertise in automation and integration. My hands-on experience with VBA included the development of legacy & Macro forms. I hold certifications in ServiceNow-CSA (Certified System Administrator), ServiceNow Certified Application Developer (CAD), CIS-Discovery, and CIS-ITSM, Micro-Certification -Configure the CMDB, CMDB-Health. Associated with Koenig since January-2024.

Experience

Edit Experience
Company: KOENIG SOLUTIONS PVT.LTD Designation: Associate Corporate Trainer Duration: 19-01-2024- Present Description: Associate Corporate Trainer \| Koenig Solution Ltd. \| Since January 2024 •Transitioned to the role of Associate Corporate Trainer, contributing to the training and development sector at Koenig Solution Ltd. Company: TATA CONSULTANCY SOLUTION LTD. Designation: Assistant System Engineer \| ServiceNow Administrator Duration: 05-03-2021 To 16-01-2024 Description: Assistant System Engineer \| TATA CONSULTANCY SOLUTION LTD. \| 2021 - January 2024 •Applied skills in automation and integration while working with tools such as Accessibility Now and Designer. •Developed expertise in VBA, leading to hands-on experience in creating legacy forms. •Served as a ServiceNow Administrator. Obtained certifications in ServiceNow, including CSA (Certified System Administrator), CIS-Discovery, and CIS-ITSM.

Skills


ServiceNow:Application Development Fundamentals	ServiceNow:CMDB Fundamentals
ServiceNow:Discovery Fundamentals	ServiceNow:Field Service Management Fundamentals
ServiceNow:Field Service Management Implementation	ServiceNow:Hardware Asset Management Fundamentals
ServiceNow:Human Resources Service Delivery Fundamentals	ServiceNow:Human Resources Service Delivery Implementation
ServiceNow:IT Service Management Fundamentals	ServiceNow:IT Service Management Implementation
ServiceNow:Performance Analytics Fundamentals	ServiceNow:Service Mapping Advanced
ServiceNow:Service Mapping Fundamentals	ServiceNow:Service Portal Fundamentals
ServiceNow:ServiceNow Administration Advanced	ServiceNow:ServiceNow Administration Fundamentals

Trainings delivered for:


Bank of Uganda (BFSI, Uganda)	Camping World (Manufacturing, United States)
Capital markets Authority (Oil & Gas, Saudi Arabia)	Centennial Coal Company (Oil & Gas, Australia)
chisholm	GCAA
gra.gov.gh (Government, Ghana)	Honda The Power of Dreams
Kenya Airports Authority	Nevada National Security Site (Government, United States)
Simah Saudi Credit Bureau	Virtual Infosec Africa Limited

Preview Past Training of Vishal Virendra:

Course	Recording Link

Webinars Delivered

Webinar	View Recording
Mastering CMDB - From Strategy to Advanced Configuration	https://youtu.be/tFESZhx3OEI
Mastering the ManageEngine ServiceDesk Plus Request Life Cycle	https://youtu.be/VwBMvz_QhNs
The use of ServiceNow as an incident management Tool	https://youtu.be/12ekXxyCNTY

Recent Feedback for Vishal Virendra:

Student Name	Feedback
abena asare	Hi Vishal, I think you're a great teacher. Having answers to all our questions and taking us through the labs was awesome. Completing all the modules within this short period was good. Thanks for your patience, time and knowledge. Well done.
Asha	Quite knowledgeable in the training contents and addressed most of the questions very well. The session was very interactive, and the trainer was quite patient with the team and friendly as well. Handled the sessions very professionally.
Chris	Vishal seemed to be very knowledgeable in ServiceNow.
Deon	Excellent training and expertise, liked the training on CMDB, CI, Services creating own Services,
ethan taylor	Vishal was great, he asked open ended questions, to make me think about what was happening rather than me just watching and going through the motions. Everything that was shown to me was great and informative, which will help me administer ServiceNow at the company I work for. I would like it if there were exercises that I could practice doing outside of the training times. It was very intense over 10 consecutive days, I would have preferred if it was over 3 weeks.
Halah	- liked the live education and training on the virtual machine really helped in understanding and memorizing the steps - the time is very good and breaks times make you less stressed - it would be great if the training has more details in some aspect like in CMDB, Asset and Change managements as the are very big ones
kwabena mensah	Vishal is a great instructor. He was really patient and explained every topic to our understanding.
kwame mensah	I truly appreciated your dedication and expertise throughout the training. Your ability to simplify complex concepts and engage everyone made a significant difference in my learning experience. Your passion for the subject is contagious and has inspired me to delve deeper into cybersecurity. Thank you for your patience and for creating such an enriching and motivating environment. Keep up the great work!
Loise	Vishal is interactive, lively and very knowledgeable in the Service desk field. He is interesting in his training and very professional during the training. I would love to have him conduct a training again.
oliver bennett	Thanks to your impressive knowledge and engaging delivery style, the training session was highly effective. Your expertise made a significant impact, and your ability to convey complex information in an accessible manner was particularly appreciated. Well done and keep up the good work