Company: Koenig Solutions Private Limited
Designation: Corporate Trainer
Duration: Jul 2023 to Present
Roles & Responsibilities:
- Provide corporate training on DevOps, Site Reliability Engineering, and other Project Management courses such as Agile, ITIL etc. to corporations around the world
- Keep up with and apply the latest teaching techniques and developments to a corporate training environment
- Ensure that all training material and programs are compliant with laws and regulations governing the industries
- Provide online and conference call training sessions for offsite clients
- Prepare hard-copy training material and presentations for employees
- Timely support and assistance to clients beyond the training session
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Company: Whitehat Education Technologies Private Limited
Designation: Executive - Technical Support (Teacher Recruitment and Training)
Duration: Sept 2020 to Mar 2022
Roles & Responsibilities:
- Organized, scheduled and managed video conferences with newly hired teachers to onboard them on to the online learning platform.
- Performed technical setup and troubleshooting using remote access wherever required for teachers' computer systems
- Assisted with technical and operational qualification of over 150 new teacher hires to ensure that they're fit for teaching on the online learning platform
- Successfully on-boarded over 150 teachers in the platform over the course of the work duration
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Company: Etisalat (Teleperformance)
Designation: Senior Technical Support Executive (Service Recovery)
Duration: Nov 2018 to Aug 2020
Roles & Responsibilities:
- Performed remote debugging and testing for fixed and mobile services to ensure their activity and quality with 100% uptime.
- Provided remote assistance for various telecommunication service issues such as LTE access, Wireless router configurations, Client-side access for Etisalat services, E-SIM configuration, IPTV service resolution, LTE package and service configurations etc.
- Provided support to customers both within, and outside UAE, and assisted them in mobile network and mobile service-related issues including mobile network, data access, mobile configuration, Value Added Services etc.
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