Swati Maruti Nagare
Languages spoken: English  [Good]
Hindi  [Excellent]
Marathi  [Excellent]

Summary

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As an experienced IT professional with over 6 years of experience in the IT/ITES/Training and service industry, I have gained a solid reputation for expertise in Microsoft technologies. I possess a proven track record of efficiently resolving service incidents, managing clients, and consulting with high-performing teams to promote the optimal use of Microsoft technology for administration, deployment, migration, management, and identity. I am confident in my ability to deliver optimal results and drive business success through my deep understanding of Microsoft technologies and best practices. My ability to communicate technical information effectively to a diverse audience and to work collaboratively with team members, stakeholders, and clients sets me apart as a trainer. I am passionate about staying up-to-date with the latest advancements in the IT industry, and I am dedicated to continuous learning and development. Overall, my extensive experience in the IT industry and my commitment to professional growth make me an ideal candidate for any training or consulting role focused on Microsoft technologies.

Associated with Koenig since July-2022.

Experience

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Working as Corporate trainer in Koenig Solutions (June 2022 – Present)  
 
  • Delivering, designing and executing engaging, hands-on workshops and comprehensive training sessions covering key areas Microsoft 365 and Azure certifications, ensuring participants gained in-depth knowledge and practical skills.  
  • Specialized in training on Copilot technologies (Sales, Deployment and Adoption), helping professionals understand and leverage AI-driven tools for enhanced productivity. Training professionals on maximizing productivity with Microsoft Copilot, including tailored sessions on its integration with Teams, Word, Excel, Outlook, and PowerPoint.    
  • Developed and customized training materials to meet the specific needs of diverse audiences, ranging from beginners to advanced IT professionals, ensuring content aligns with role-based skill requirements.    
  • Conducted webinars and interactive sessions to facilitate active learning and engagement.  
  • Provided ongoing support and mentorship to trainees, assisting them in achieving their certification goals and improving their technical proficiency.  
  • Collaborated with industry experts to stay updated on the latest trends and advancements in Microsoft and Azure technologies.  
  • Utilize advanced training tools like Microsoft Learn, Microsoft Labs, and virtual environments to create an immersive, interactive learning experience.   
  • Guiding participants through certification preparation for Microsoft 365 and Azure role-based exams, focusing on best practices, case studies, and real-world scenarios.   
  • Providing post-training support through follow-up resources, Q&A sessions, and consultations to ensure retention and application of skills.  
 
  
 
Worked as Sr. Advisor, Technical Support  for Concentrix (Convergys) India Services Private Limited (May 2021 – July 2022)  
 
  • Provided end-to-end support for Microsoft 365 and Azure, resolving issues for Microsoft's premium partners at various skill levels.  
  • Developed and implemented standardized troubleshooting procedures that reduced resolution time, enabling faster responses to critical issues and improving team efficiency. 
  • Enhanced troubleshooting flow and reduced customer wait times by optimizing case escalation pathways.  
  • Effectively handled multiple cases per week, focusing on resolving issues promptly and accurately.  
  • Demonstrated strong prioritization skills to manage urgent cases while meeting all service-level agreements (SLAs) and achieving higher case resolution rate. Managed to maintain good customer feedbacks and customer satisfaction rate.   
  • Created and delivered targeted training sessions, webinars, and resource guides tailored to new joiners.   
 
   
Worked as a Senior Executive in Capita (Ventura India Pvt Ltd) (Jan 2019 to Mar 2021)  
 
  • Acted as a primary point of contact for Microsoft 365 clients, offering advanced guidance on Outlook, Teams, and other productivity apps.  
  • Consistently exceeded customer expectations by providing exceptional support and resolving complex issues related to Outlook and Teams.  
  • Conducted in-depth needs assessments and provided customized training on M365 features, helping clients increase their usage of Teams and Outlook. Demonstrated deep understanding of Outlook and Teams functionalities, including email management, calendar scheduling, collaboration tools.   
  • Used data insights and client feedback to identify and address underutilized features in Microsoft Teams and Outlook.  
  • Communicated technical information clearly and concisely to both technical and non-technical users, fostering strong relationships with customers. 

 

Skills

 
Microsoft:10997-D Office 365 Administration and TroubleshootingMicrosoft:55485 - Microsoft 365 Copilot Super User
Microsoft:Administering Office 365Microsoft:Architecture, deployment, security and compliance with Microsoft Copilot for Microsoft 365
Microsoft:AZ 900 Exam prepMicrosoft:AZ-104T00-A: Microsoft Azure Administrator
Microsoft:AZ-500 Exam PrepMicrosoft:AZ-500: Microsoft Azure Security Technologies
Microsoft:AZ-900T00-A: Introduction to Microsoft AzureMicrosoft:Azure Infrastructure Fundamentals
Microsoft:Bootcamp: Modern Desktop AdministrationMicrosoft:Data classification and DLP in Microsoft 365
Microsoft:DW-101 (Copilot for Microsoft 365 Deployment Workshop)Microsoft:DW-103 - Securing and Governing Copilot for Microsoft 365 with Microsoft Purview
Microsoft:DW-300: Fortify your data security with Microsoft Purview Deployment WorkshopMicrosoft:Introduction to Microsoft Defender

Trainings delivered for:

   
live LTIMindtree
NokiaACT Government
Al Ghurair (education, United Arab Emirates) Australian Catholic University
Australian Catholic University (Training/Education, Australia) AustralianSuper
AxtriaBank of Tanzania (BFSI, Tanzania)
Bexar County in Texas (Government, United States) Cambridge University
Central Transport Ltd. (transportation, New Zealand) Dell
Dubai CaresHCL
HCL TECHIBM
indegeneInfosys
KPMGKPMG US
La Trobe macl.aero
Microsoft CorporationNTT Data
OEC India Services Pvt. LtdOrbit Techsol (IT, India)
Quantium RME (likely manufacturing or industrial equipment, Australia)
Schwarz partnersSoftwareOne
StibTata Consultancy Services
TAVANTTech Mahindra
The World Bank GroupToll (Others, Australia)
Toll GroupTrainocate (IT, India)
WestpacWipro

Preview Past Training of Swati Maruti :

CourseRecording Link

Recent Feedback for Swati Maruti :

Student NameFeedback
AbhayI recently attended Swati's training session on Microsoft SC300, and I wanted to share my feedback. Swati's expertise and knowledge of the subject were evident throughout the session. She explained complex concepts clearly and made sure everyone understood the material. Her interactive approach, including practical examples and hands-on activities, greatly enhanced our learning experience. Swati was patient and approachable, always willing to answer questions and provide additional support. Her enthusiasm for the topic was contagious, making the training engaging and enjoyable.
AmsakumarI recently attended a webinar led by Swati, and it was an exceptional experience. Swati demonstrated a deep understanding of the subject matter and conveyed complex concepts in a clear and engaging manner. The session was well-structured, interactive, and highly informative. What stood out the most was Swati's ability to connect with the audience, making everyone feel involved and valued. The practical examples and real-world applications discussed were particularly beneficial, providing actionable insights that I can apply in my work.
AnusuyaShe delivered the training exceptionally well and clearly, making complex concepts easy to understand. I had a fantastic learning experience and felt truly engaged throughout the session. Your passion for the subject and ability to connect with the audience made a significant impact. Thank you for your hard work and dedication—it really inspires us to continue learning!
aravind sharmaExcellent. She has vast knowledge. Anyone can crack the exam if Swati is trainer for them. I have searched so many youtube videos but her level of explaining the concepts with examples are awesome. Much Appreciated.
Catalin-florinelShe explained everything in detail so that I could understand as well as possible and answered all my questions. Swati is a very good trainer!
DennisPersonal, a lot off knowledge! patient in her teachingskills. A woman with a heart of GOLD.
GauravThe trainers in depth knowledge and the ability to explain complex topics in a clear and concise manner with real life examples. She maintained an engaging and supportive learning environment, encouraged queries and clarified doubts making the training highly effective.
MwabaShe was clear in the explanation and delivery of the training Material as well as demonstrations.
SantiagoSwati is a really good teacher. Course was not boring or annoying at all. She speaks very clearly and answered all of our questions. Was always ok with making a stop if we didn't catch something, or if we needed a break from a very long session.
SarikaStay awesome! Swati, was very knowledgeable! Answered all my questions to my satisfaction, she accommodated my schedule with no fuss and gave me an excellent customer experience!