Vandana Kurichh
Languages spoken: English  [Excellent]
Hindi  [Excellent]
Punjabi  [Excellent]

Summary

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Enthusiastic and personable Microsoft Certified Trainer with a background in Sales & Customer Services offering over 14 years and a strong record of accomplishment in energizing employees and influencing company operations. Skilled at developing, implementing, and optimizing educational programs and proficient in developing creative marketing collateral for diverse projects. Data-driven with a hardworking approach and clear focus on strengthening companies from the inside out. Successful integration of multimedia strategies to diversify instruction and maximize success

Highly motivated Microsoft Certified Trainer with 2 years of experience in training small and large groups across diverse industries. Proven success in leveraging educational theories and methodologies to design, develop, and deliver successful training programs and integrate instructional technology to provide onsite and virtual training. Adept at organizing and facilitating management and team-building training programs and activities.

 

Associated with Koenig since November-2021.

Experience

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Company: Koenig Solutions Pvt Ltd
Designation: Corporate Trainer
Duration: 15-November-2021 till Present
Description: •Conducting Training for Corporate Clients for Microsoft CRM & Power Platform •Identify the learning needs of the Client and Utilize internal and external resources as necessary to achieve goals •Tracks and analyzes learning curriculum effectiveness through various evaluation techniques, including the evaluation of individual performances •Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity. •Identifying and implementing strategies for building team effectiveness; promoting a spirit of cooperation between team members

Company: Personiv Contact Center
Designation: Sr. Sales Associate
Duration: July'2016 till November'21
Description: •Answered incoming calls from potential customers, providing information on Mobility and converting inquiries into sales opportunities. •Demonstrated a comprehensive understanding of Mobility features, benefits, and pricing. •Effectively delivered persuasive sales pitches tailored to customer needs and interests. •Processed customer orders accurately, ensuring all necessary details were collected and confirmed. •Identified opportunities for up-selling and cross-selling additional products, maximizing revenue. •Utilized the CRM system to record and update customer information, ensuring accurate tracking of sales activities. •Consistently met or exceeded assigned sales targets for inbound calls. •Addressed and resolved customer issues promptly, ensuring a positive customer experience. •Maintained detailed records of sales interactions, customer inquiries, and transactions.

Company: CONVERGYS India Services Pvt Ltd
Designation: Sr. Tech Support Officer
Duration: June'2011 till May'2016
Description: •Provide prompt and effective technical support to customers with mobile-related inquiries via phone •Address customer concerns regarding mobile device functionality, applications, and connectivity issues. •Diagnose and troubleshoot mobile device issues, identifying hardware or software problems and providing step-by-step solutions. •Collaborate with cross-functional teams to escalate and resolve complex technical issues efficiently. •Adhere to quality assurance standards to ensure consistent and high-quality customer service. •Participate in ongoing training sessions to enhance technical knowledge and customer service skills.

Company: Sitel India
Designation: Customer Care Executive
Duration: November'2007 till May'2011
Description: •Respond to incoming customer inquiries via phone in a professional and courteous manner. •Provide information about products, services, and policies to meet customer needs. •Address customer concerns, complaints, and issues with a focus on finding timely and satisfactory resolutions. •Collaborate with other departments to resolve complex problems and ensure a positive customer experience. •Handle escalated customer complaints with professionalism and empathy, aiming to turn negative experiences into positive ones. •Document and report recurring issues to the relevant departments for process improvement. •Implement retention strategies to retain existing customers and enhance overall customer loyalty. •Proactively engage with customers to gather feedback and identify areas for improvement.

Skills

 
Microsoft:55242-A: Microsoft Dynamics 365 Customization and ConfigurationMicrosoft:55250BC: Introduction to Microsoft Dynamics 365
Microsoft:Accelerate Seller ProductivityMicrosoft:Contact Center Modernization with Microsoft Power Platform and Dynamics 365
Microsoft:Copilot with Microsoft Dynamics 365 CRMMicrosoft:Dynamics 365 Customer Engagements App with Customization
Microsoft:Manage SharePoint, OneDrive, and ShareGate in Microsoft 365Microsoft:MB-210T01: Microsoft Dynamics 365 Sales
Microsoft:MB-220T00: Dynamics 365 Customer Insights - JourneysMicrosoft:MB-230T01: Microsoft Dynamics 365 Customer Service
Microsoft:MB-240T00: Microsoft Dynamics 365 Field ServiceMicrosoft:MB-260T00: Microsoft Customer Insights - Data Specialty
Microsoft:MB-280: Microsoft Dynamics 365 Customer Experience AnalystMicrosoft:MB-280T01: Configure Dynamics 365 Customer Experience Model-Driven Apps
Microsoft:MB-280T02: Empower sellers with Dynamics 365 Sales and Microsoft 365 Copilot for SalesMicrosoft:MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights

Trainings delivered for:

   
live32 BJ Funds
Adobe (IT, India) advanced training (Training/Education, Australia)
ATLANTICOAustralianSuper
BunningsCity of Philadelphia (Government, United States)
Council Of Health Insurance (Government, Saudi Arabia) Crick Software Ltd (software/it, United Kingdom)
Department of DefenceEmirates NBD bank
Federal Bank of Chicago (banking, United States) Ghana Ports (Government, Ghana)
GhanaPort (Government, Ghana) Government Technology Agency
HCLHP India
HPEInfosys
its.jnj (Oil & Gas, Australia) Johnson & Johnson
KPMG USKPMG.MX
Liquid Intelligent TechnologiesMetrowest Group
Microsoft CorporationMSC global
Nippon Telegraph and Telephone CorporationNSW Health
Nucor SteelPhiladelphia Community Development Organization (Government, United States)
Sarawak EnergySIEMENS
Simah Saudi Credit Bureausirc.sa (waste management and recycling services, Saudi Arabia)
Tata Consultancy Servicesundp.org (Government, Democratic Republic Of The Congo)
Venture Systems Group (IT, United Kingdom) Westcon-Comstor
WestpacWipro

Preview Past Training of Vandana :

CourseRecording Link

Webinars Delivered

WebinarView Recording
Power BI with Dynamics 365 CRMhttps://youtu.be/o7zsqqmBaTo
Seamless Customer Engagement with D365 Marketinghttps://youtu.be/j8-9FHYL-hM
Evolution of Marketing Application https://youtu.be/_3a3LBrZrWI
Unlock Your Future with the New MB-280 Certification - Become a Certified Dynamics 365 Customer Experience Analysthttps://youtu.be/rQ5BlHQfIT0

Recent Feedback for Vandana :

Student NameFeedback
AlexandreThe effort put in between the two days of training, taking in consideration our initial feedbacks to have a more concrete and tailored second session. Vandana was also doing her best to understand the particularities of our business and tried to answer at best as well.
khalid al-mansooriVandana is good Trainer. Best part is that she answers all the questions which are raised by us.She covered all the topics with in the time frame and helped us very well in labs.She has the power to take a continuous session of 8 hours with the same energy level from morning to evening.Energy levels of trainer is good and motivational.
MahaIt was an Excellent session. I loved how she explained complex ideas in such a clear and friendly way. She did a fantastic job mixing expert insights with practical tips, which really kept me engaged. It was impressive to see how she made each topic relatable and easy to understand. Her enthusiasm for sharing knowledge really shone through. I appreciate how she encouraged me to join in and made sure all questions were answered. Thank you for creating such an enjoyable and thought-provoking experience.
MergaThe training was phenomenal! The depth of knowledge and engaging delivery made complex topics feel accessible and exciting. Every moment was valuable, and the ability to connect with the audience was unparalleled. Truly one of the best training experiences I’ve ever had!
NatashaEverything about Vandana was excellent. Your pace, nature and knowledge was excellent and it was a nice learning experience.
RichardWhat I liked most about our trainer was their ability to make complex topics understandable and engaging. They were always patient and approachable, creating an environment where everyone felt comfortable asking questions. Their enthusiasm for the subject was contagious, making the training sessions not only informative but also enjoyable. I appreciated their real-world examples and interactive teaching style, which helped me grasp the concepts more effectively. Overall, their dedication and passion for teaching truly stood out.
TiaraShe showed me the full scope of Dynamics 365, going beyond Marketing, which I greatly appreciated. She was able to accommodate my schedule and was very engaging and pleasant. The labs were definitely helpful and have boosted my confidence with Dynamics.
Vaishali"What I liked most about my trainer was their deep understanding of the D365 Finance and Operations framework, especially around extensibility, best practices, and real-world architecture scenarios. They didn’t just stick to the slides — they brought in live examples from actual projects, which made the technical concepts much more relatable. I also appreciated their patience and willingness to answer the same question in three different ways until it clicked. It showed me they genuinely cared about making sure we understood the content, not just finished the module
VaishaliWhat I appreciated most about my trainer was their exceptional ability to personalise the learning experience. They didn't just deliver a generic curriculum; they took the time to understand my specific needs and adapted their approach accordingly. They created a supportive and engaging environment where I felt comfortable asking questions and exploring new concepts.
YurenWell versed in the competency of contact centers and platform specific option like power platform and power automate. Vandana provided really great working examples within the platform and also explained really well on how to work options like this into other environments

Interests of Vandana :

Reading 

Travelling

Cooking