I am passionate about delivering the best solutions to customers based on their unique requirements. Understanding their needs and tailoring solutions and training accordingly is my forte. My training sessions are highly interactive and adaptable in depth, catering to everyone from novices exploring technology for the first time to seasoned solution architects solving real-world production challenges.

With extensive experience delivering training on Microsoft products and Generative AI, I focus on solving industry challenges by integrating automation and AI-powered solutions. My expertise lies in demonstrating how AI can revolutionize workflows, enhance decision-making, and drive business efficiency. I have conducted specialized upskilling programs for executives, including a session at Microsoft Sydney on leveraging Microsoft 365 Copilot to transform business operations. My training enables organizations to harness the power of GenAI to automate processes, extract insights, and improve productivity at scale.

I am deeply engaged with the evolving landscape of AI and enjoy discussing its real-world applications with tech enthusiasts. My career in professional certification training allows me to bridge the gap between cutting-edge technology and business outcomes. I firmly believe that Microsoft is at the forefront of AI innovation, driving digital transformation globally. As the leader in enterprise AI solutions, Microsoft empowers businesses with the most advanced AI-driven capabilities, redefining how organizations operate and innovate.

Associated with Koenig since November 2021.

Working as Assistant Technical Manager at Koenig Solutions (From Nov 2021 to Present) :-

I am an Assistant Technical Manager at Koenig Solutions Ltd., specializing in Microsoft 365, Microsoft 365 Copilot, Microsoft Dynamics 365, and Generative AI. With extensive experience delivering technical training and consultancy to corporate clients worldwide, I focus on helping organizations leverage AI and automation to drive business success.

My expertise spans Generative AI, Microsoft 365 Copilot, Copilot Studio, Microsoft Azure, Office 365, Security & Compliance, Exchange Server (on-prem/online), Microsoft Teams, Skype for Business, Windows Server, and automation with PowerShell. I have conducted specialized training and consultancy assignments for Microsoft Corporation, IBM, Dell, Infosys, Capgemini, HCL, Tata Consultancy Services, Australia Post, Concentrix, Orange Business Services. Additionally, I have worked with government and financial institutions such as the Government Technology Agency (Singapore), Parliament of Western Australia, City of Winnipeg (Canada), the Reserve Bank of Malawi, and GCB Bank Limited.

I have also delivered key AI and automation-focused training sessions for Abu Dhabi National Energy Company, Bunnings, Rotary (Oil & Gas, Singapore), REZA Group (Construction, Saudi Arabia), and Kolmar Group (Switzerland)—empowering these organizations with Microsoft 365 Copilot and Generative AI solutions. My expertise extends to industries such as defense, oil & gas, IT, BFSI, and manufacturing, where I have helped businesses optimize operations through AI-driven automation.

Beyond technical training, I frequently travel across India and globally to deliver on-site corporate assignments, ensuring organizations maximize their investment in Microsoft technologies. I also conduct in-house "Train the Trainer" programs to upskill professionals in cutting-edge Microsoft solutions. Notably, I led an executive upskilling program at Microsoft Sydney, demonstrating how Microsoft 365 Copilot can transform business operations through AI-driven automation and insights.

Worked as Subject Matter Expert for Concentrix (From Jan 2020 to Nov 2021) :-

Applying subject expertise in evaluating business operations and processes.

Taking ownership of customer issues, create software solutions to solve pain points for various clients. Diagnose, troubleshoot, and resolve issues by questioning clients about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Conduct day-to-day project coordination, planning, and implementation across multiple teams Evaluates & trains junior engineers whenever needed.

Handle oversees engineering projects & study client’s organizational systems. Determining whether technical solutions meet defined requirements. Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users. Identifying areas where technical solutions would improve business performance.

Worked as a Technical Support Engineer for Wipro (From May 2018 to Dec 2020) :-

Providing phone & ticket support for Microsoft office 365 to small business customers (10 to 500 users) Administration, support and configuration of MS Office O365 for staff.

Ensuring the operational health of the exchange online environment & SharePoint online environment including security, availability, performance, interchangeability and reliability. Training and educating end-users on O365 capabilities and collaboration tools (One Drive, Skype, One Note, Outlook etc). Processed inbound and outbound technical support at a 20% faster rate than team average.

Researched issues on various computer systems and databases to resolve complaints answer queries and outline solutions.