I am passionate about delivering the best solutions to customers based on their requirements. Understanding their needs and then tailoring the solution and training is my forte. My training is known for its interactive modes and the variation in the depth of the content covered, ranging from a novice getting started with technology to a solution architect looking for solutions to the problems faced in the production environment. I enjoy discussing technology with tech enthusiasts and a career in professional certification training serves as the right platform for it. I believe that Microsoft is the pioneer of technology and innovation, making positive changes in everyone’s life. It is the global player in Digital Transformation, having the widest range of services and reachability.

Worked as Subject Matter Expert for Concentrix (From Jan 2020 to Nov 2021) :-

Applying subject expertise in evaluating business operations and processes.

Taking ownership of customer issues, create software solutions to solve pain points for various clients. Diagnose, troubleshoot, and resolve issues by questioning clients about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Conduct day-to-day project coordination, planning, and implementation across multiple teams Evaluates & trains junior engineers whenever needed.

Handle oversees engineering projects & study client’s organizational systems. Determining whether technical solutions meet defined requirements. Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users. Identifying areas where technical solutions would improve business performance.

Worked as a Technical Support Engineer for Wipro (From May 2018 to Dec 2020) :-

Providing phone & ticket support for Microsoft office 365 to small business customers (10 to 500 users) Administration, support and configuration of MS Office O365 for staff.

Ensuring the operational health of the exchange online environment & SharePoint online environment including security, availability, performance, interchangeability and reliability. Training and educating end-users on O365 capabilities and collaboration tools (One Drive, Skype, One Note, Outlook etc). Processed inbound and outbound technical support at a 20% faster rate than team average.

Researched issues on various computer systems and databases to resolve complaints answer queries and outline solutions.