PROFESSIONAL EXPERIENCE

Corporate Trainer | Koenig Solutions Pvt. Ltd | Jan 2022 – Present

• Deliver high-impact training programs to global corporates across sectors in SAP & Microsoft Dynamics 365
• Customize training materials for learners at all levels, blending theoretical understanding with practical application
• Conduct both virtual and onsite workshops with clients in UAE, Ghana, Tanzania, India.
• Use participatory and interactive teaching methods—live demonstrations, use-case simulations, and industry examples
• Ensure client satisfaction through post-session assessments, participant mentoring, and adaptive delivery

Project Manager | Global Talent Track Pvt Ltd | May 2020-Dec 2020

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals Meet budgetary objectives and make adjustments to project constraints based on financial analysis Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned

Centre Director | FACT | April 2019-Jan 2020

             Candidate counselling, managing marketing & business development activities and operations at center’s across Pune. Counselling prospective candidates about course offerings over phone, face-to-face and on video       conferencing. Supporting Centre Managers on their candidate counselling and                           interactions. Marketing & Business Development. College visits & pitches across Pune.Operations - Coordinating with Centre Managers to ensure effective and efficient office operations and Sunday classroom set-up & arrangements. Handling Calls - Inbound and Outbound Calls for student Mobilization

Branch Head | FACT | April 2019-Jan 2020

Candidate counselling, managing marketing & business development activities and operations at centers across Pune. Counselling prospective candidates about course offerings over phone, face-to-face and on video conferencing. Supporting Centre Managers on their candidate counselling and interactions. Marketing & Business Development. College visits & pitches across Pune.Operations - Coordinating with Centre Managers to ensure effective and efficient office operations and Sunday classroom set-up & arrangements. Handling Calls - Inbound and Outbound Calls for student Mobilization

Branch Head | Edu bridge Learning Private limited. | June 2018- March 2019

Was responsible for all the cost maintain and the recruiting of the SKP Client Base requirement. Was into the operation base of the center along with the profit maintain too. Was also been awarded the Employee of the Quarter for the Total Cycle of Quarter served as the Branch head at Baner i.e., June to March. Was also involved in the Mobilization of the Requirement as based on the client requirement and base line requirement. Looking after the deadlines and the timely pushing the lot of count of students to the client with all the Positives and negatives to be maintained with the follow up and the prompt reply satisfaction with the client. In total was totally involved along with the team size of 2 trainer and 3 sales with the operations coordinating and sales totally (start to end process

Relationship Manager | Maruti Suzuki NEXA | June 2015- June 2018.

Customer service. pre sales activity from booking till the delivery of the car. Which also includes post-delivery assistance.

Manager Public Relations. | The Seva Vikas Co-operative Bank ltd.  | Nov 2012-June 2015

• To ensure all documents are verified prior to opening of accounts
• Perform Blacklist Check internally before opening any current or saving account
• To image customer signature before final opening.
• Timely maintenance of accounts and informing the customers timely.
• Taking utmost care and responsibility of inward and outward clearing of cheques every day.
• Preparing letters to be sent to the customer for their any cheque returns if any for the Lack of Funds Reasons.
• Also participating in other responsibility like RTGS / NEFT. Loans, Fixed deposits, Recurring Deposits, Daily accounts.
• Adaptable and self-motivated in a fast-moving environment, Excellent communication skills.
• Used of myself as a problem solver and solution provider rather than a salesperson.
• Dealt with customer service issues. Managed client relations to promote long-term relationships.
• Responsible for implementing best customer service practices to improve sales channels and minimize customer complaints.
• Responsible for preparation of weekly and monthly sales   reports.
• Implementing the new products, services and processes devised by head office.
• Understanding customer needs, recommending suitable products and making sales.
• Business development, business plans, concept development, contract management, customer relations.
• A highly accomplished Customer Services, handling to high profile Customers.
• Superiors for excellent customer care, resulting in corporate commendation.
• Leader & strong organizational, project orientation and stress exceeding customer expectations

Head Business-Government Vertical | Intelligent Quotient Systems Pvt. Ltd.  | April 2012 –Nov 2012

• Overall, in-charge of Business development for government projects.
• Managing Key Accounts
• Ongoing Project Management As to handling Customer End Issues, Channel Partners Co-ordination to Ensure Timely Delivery and Installations of Entire System before Deadlines.
• Maintaining Daily MIS And EOD Reports of Ongoing Project for Planning and Target Setting.
• Project Documentation for Post Project Submission and Record Keeping.
• Post Project Testing and Training Schedule Management.
• Monitor and handle accounts and send reports time-to-time to the higher authorities.
• Responsible for planning and implementation of new strategies.
• Ensure smooth flow of work on timely basis.
• Visiting Government bodies and higher official if required for project status. Handling overall Operations for all projects.

Trainer | Synergy Institute of Management.  | Feb 2010 – OCT 2010.

                     Conducting lectures for interviewing skills, grooming, and table manners as etiquettes. And also looking into co-corporate Business for EX-MBA.
 

Branch Head | Global Talent Track (Crimson Consultant) | Nov 2010- March 2012

      Managing center, Looking after total sales and marketing activity and targets settings of the whole team. And handling the team which includes sales and marketing, accounts and administration.

Senior Counselor | Frankfinn Institute of Airhostess Training. | August 2007- Jan 2010.

• Handling total sales and marketing.
• Looking after the sales target (admissions per month).
• Responsible for outdoor and indoor (Knowledge) presentation.
• Counseling for new students and guiding them about their future prospects.
• Also counseling of the existing students and their problem Solving.

Cabin Crew | Air Deccan | January 2007- July 2007.

• Crew member   

Financial Consultant. | ICICI Bank. | August 2006- January 2007.

• Looking after sales of various investment factors.
• Looking after investments like Life Insurance, General Insurance, Mutual Funds, and Fixed Deposits.
• And also Looking after Sales of Gold Coins. (Swiss Gold).

Customer Service Associate. | Airtel | May 2006-July 2006.

• Looking after Sales Lead and Service Request and complaints.
• Also handling 121 SMS for Maharashtra and Goa Circle.