Shahid Mohd Hamid
Languages spoken: English  [Excellent]
Hindi  [Excellent]

Summary

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I am a Microsoft Certified trainer currently residing in the vibrant city of Mumbai. With a rich background in Dynamic CRM and Power Platform, I bring over two years of extensive training experience to the table. I am an effective communicator with good analytical, problem-solving, and organizational abilities. I am passionate about delivering the best solutions to customers based on their requirements. Understanding their
needs and then tailoring the solution and training is my forte. My training is known for its interactive modes and the variation in the depth of the content
covered, which can range from a novice getting started with technology to a solution architect looking for solutions to the problems faced in the production
environment. These training courses focus on enhancing knowledge (both theoretical as well as practical) for the participants, so they benefit in their work
area and achieve the goals and standards as per their organization's requirements. I believe that Microsoft is the pioneer of technology and innovation, making positive changes in everyone's life. It is the global player in Digital Transformation, having the widest range of services and reachability. Being a
Microsoft Trainer gives me immense pleasure to be part of the Microsoft Family.
I am a Microsoft Dynamics CRM Specialist and possess 2 years of training experience.
I am working with Koenig Solutions Pvt. Ltd. as a full-time corporate trainer in Dynamics 365 and the Power Platform domain.

Associated with Koenig since May-2022.


Experience

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Company: Currently working in Koenig Solutions Ltd. (Delhi)
Designation: Corporate Trainer
Duration: May 2022 to date
Description: Providing training on Microsoft Dynamics CRM applications and power platform

Company: Birlasoft, Navi Mumbai -Maharashtra
Designation: Specialist
Duration: 2019 to 2022
Description: User account management – manage, creation, deletion, modification (AD, On-Prem & O365) • Knowledge of ITIL Process - Incident, Knowledge, Problem & Change Management. Providing services of IT related issue – Patching and O365 Email spam detection, permissions, filtration, tracing and signatures. Experience in managing End User Services, L1 task and its operations. Well versed with Service Now tool for ticketing.

Company: Concentrix HP Smart Friend-(Mar 2018 - Oct 2020
Designation: Tier III Technical support associate
Duration: Mar 2018 - Oct 2020
Description: Providing remote assistance to customers . First call resolution. Primary goal 100% customer satisfaction(sNPS). Maintaining the conversion and AHT . Maintaining overall parameters and agent productivity. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, OS, Securities and more.

Company: Lester Info Service Pvt Ltd (Inbound Tech Process)
Designation: Senior Process Associate
Duration: 5th Jan 2015 - 27th Feb 2018
Description: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Gather customer's information and determine the issue by evaluating and analysing the symptoms Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, OS, Securities and more; Research required information using available resources; Identify and escalate priority issues per Process specifications. Stay current with system information, changes and updates.

Company: First Gulf bank
Designation: Customer Sales Executive (Jan2008-Jan2010)
Duration: Jan 2008-Jan 2010
Description: Reporting directly to the Sales Team Leader, Retail Banking, First Gulf Bank, Dubai. Assisting Sales Team Leaders in leading the team to achieve the overall Sales Targets. To make outbound sales calls to existing customers to introduce retail banking products and services. Help prepare MIS for monthly reporting. Coordinate with various departments with regards to any updates on the product. Achieve target driven results to maximize revenue. Perform as a team player and help in maximum productivity of the team. Attend training and workshops to enhance various skills. Maximize the revenue for the Bank.

Skills

 
Microsoft:55242-A: Microsoft Dynamics 365 Customization and ConfigurationMicrosoft:55250BC: Introduction to Microsoft Dynamics 365
Microsoft:Accelerate Seller ProductivityMicrosoft:Copilot with Microsoft Dynamics 365 CRM
Microsoft:Dynamics 365 Customer Engagements App with CustomizationMicrosoft:MB-210T01: Microsoft Dynamics 365 Sales
Microsoft:MB-220T00: Dynamics 365 Customer Insights - JourneysMicrosoft:MB-230T01: Microsoft Dynamics 365 Customer Service
Microsoft:MB-240T00: Microsoft Dynamics 365 Field ServiceMicrosoft:MB-260T00: Microsoft Customer Insights - Data Specialty
Microsoft:MB-280: Microsoft Dynamics 365 Customer Experience AnalystMicrosoft:MB-280T01: Configure Dynamics 365 Customer Experience Model-Driven Apps
Microsoft:MB-280T02: Empower sellers with Dynamics 365 Sales and Microsoft 365 Copilot for SalesMicrosoft:MB-280T03: Design and deliver powerful customer experiences with Dynamics 365 Customer Insights
Microsoft:MB-280T04: Configure a Dynamics 365 Customer Experience SolutionMicrosoft:MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

Trainings delivered for:

   
Adobe (IT, India) American Armed Forces Mutual Aid Association (AAFMAA) (Financial Services, United States)
Boeing USDeloitte
ecclesiasticalGeneral Dynamics Information Technology
HCLHCL TECH
HP Indiaicloud
Infosys Johnson & Johnson
KPMG USKPMG.MX
MSC global (Logistics and Supply Chain, United States) Tata Consultancy Services (IT, India)
Westcon-Comstor (IT, United States) Wipro
World Fuel Services (Oil & Gas, United Kingdom) World Fuel Services Aviation Limited

Preview Past Training of Shahid Mohd:

CourseRecording Link

Webinars Delivered

WebinarView Recording
Power Apps With CRMhttps://youtu.be/3TBZY-cUN74
HubSpot Essentials - Building a Strong Foundation for Your Sales & Marketinghttps://www.youtube.com/watch?v=pDWSd_ifVmc
Introduction of Co-pilot in Dynamics 365https://youtu.be/cOO4fz7N7tY
Mastering Microsoft Dynamics 365 Customer Service: Essential Features and Best Practiceshttps://youtu.be/mo6dHPfDkjw
Maximize Sales Success with Dynamics 365https://youtu.be/eOhu3d_xTmo
Transform Your Career with the Dynamics 365 Customer Experience Analyst Certification (MB-280)https://youtu.be/ggpG1sT9yes

Recent Feedback for Shahid Mohd:

Student NameFeedback
AashaGood explanation.
Amarthyandetailed explanation
AshishGood Explanation of all topics
ChallapalliThe way he is Presenting
DeborahShahid was a great trainer, he explained things well - he answered additional questions and if he didn't know would always research and come back with the answer
EswarnaikDetailed Explanation and whenever we have doubts, we will good explanation and good support from the trainer.
MohammadIt is excellent session.
Mudemore friendly ,clearing the doubts with the live demo and good teaching .
RitembharaThe way of explaining things
VinayExplained each and every topic very easy way to understand even the beginners also learn quickly. Very talented guy.